Conditions Générales d'Utilisation — Algemene Gebruiksvoorwaarden
Last updated: March 2026 · Effective: March 2026
By creating an account on or using Video Watermark Studio (the "Service"), operated by NovaPulse AI ("we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms. We will notify registered users of material changes by email or in-app notification at least 15 days before they take effect, in accordance with Article VI.83 of the Belgian Code of Economic Law (Code de droit économique / Wetboek van economisch recht, hereinafter "CEL/WER").
Video Watermark Studio is a self-hosted web application that allows users to add image watermarks to video files and export the processed output. The Service includes:
The Service constitutes an information society service within the meaning of Book XII of the CEL/WER and Directive 2000/31/EC.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
You must notify us immediately of any unauthorised use of your account at legal@novapulse.ai. We strongly recommend enabling two-factor authentication (TOTP). We are not liable for losses resulting from unauthorised account access where you failed to maintain reasonable security.
We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice. Consumer users may terminate their account at any time by contacting us at legal@novapulse.ai, in accordance with the right of free termination under Book VI of the CEL/WER.
Processing videos consumes credits. One (1) credit is deducted per processed video regardless of file size or duration. Credits are non-refundable once consumed, except as provided in section 4.4 below.
Credits are sold in the following packs:
All prices are inclusive of Belgian VAT where applicable, in accordance with Article 1649bis of the Belgian Civil Code and CEL/WER Book VI.
Purchased credits do not expire as long as your account remains active.
Under Articles VI.47–VI.53 of the CEL/WER, which transpose EU Directive 2011/83/EU on consumer rights, consumer users have a 14-calendar-day right of withdrawal from the date of purchase, provided that the digital service has not yet been fully performed.
By expressly requesting immediate access to credits upon purchase, you acknowledge and agree that performance of the digital service begins immediately. In this case, you waive your right of withdrawal once the credits have been credited to your account, in accordance with Article VI.53, 13° of the CEL/WER.
Refund requests for demonstrable technical failures (credits deducted without video processing) may be submitted within 14 days of the incident to legal@novapulse.ai and will be assessed on a case-by-case basis.
Business-to-business (B2B) transactions are excluded from the consumer right of withdrawal.
Payments are processed by PayPal Europe S.à r.l. et Cie, S.C.A. We do not store payment card information. PayPal's terms and privacy policy apply to all payment transactions.
You agree not to use the Service to:
We reserve the right to remove content or suspend accounts that violate these rules, and to report violations to the competent Belgian authorities.
The Service software, design, and documentation are protected by copyright under the Belgian Act of 30 June 1994 on copyright and neighbouring rights, as well as applicable EU regulations. You retain full ownership of all video files and watermark images you upload. By using the Service, you grant us no licence over your content beyond what is strictly necessary to process your requests.
We do not store your videos beyond the 24-hour automatic deletion window or your explicit download action.
Uploaded source videos, watermark images, and processed output files are automatically deleted 24 hours after creation. We do not retain copies of your media files after this period. Account metadata (username, credits, transaction history) is retained until account deletion, in accordance with our Privacy Policy and Regulation (EU) 2016/679 (GDPR).
We strive for high availability but do not guarantee uninterrupted access. The Service is provided "as is" and "as available". Planned maintenance will be communicated where reasonably possible. This clause does not affect the statutory guarantee against hidden defects applicable under Articles 1641–1649 of the Belgian Civil Code.
To the fullest extent permitted by Belgian law, NovaPulse AI shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profits, arising from your use of the Service. Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under mandatory Belgian or EU consumer law, including Articles VI.83 et seq. of the CEL/WER.
In accordance with EU Regulation No 524/2013, consumer users residing in the European Union may submit disputes through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Belgian consumers may also contact the Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst) at consumentenombudsdienst.be for out-of-court dispute resolution, in accordance with Book XVI of the CEL/WER.
These Terms are governed by Belgian law, in particular the Code of Economic Law (Code de droit économique / Wetboek van economisch recht) and, where applicable, EU consumer protection law.
Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Belgium. Consumer users may also bring proceedings before the courts of their place of domicile within Belgium, as provided by Article 624 of the Belgian Judicial Code.
For questions about these Terms, contact us at:
NovaPulse AI
— address on file —
legal@novapulse.ai